Get in touch
Email nihal@cloudzzy.co.uk. Tell us which device and platform you play on, and roughly when the problem happened — it makes it far quicker to find.
How to play
Drag pieces from the tray onto the 8×8 board. Fill a full row or column and it clears.
Resonance
When you clear a line, every remaining block sharing a colour with it starts to pulse. Clear another line containing one of those colours within three moves and all the pulsing blocks detonate at once. That is where the big scores come from.
The pulse expires after three placements without a matching clear, so watch the dots under the score.
Common questions
My progress disappeared
Progress is stored on your device. Sign in from Settings to back it up to the cloud, and it will follow you to a new device. Without signing in, deleting the app deletes the save.
I paid but still see ads
Open Settings and tap Restore beside Remove Ads. Purchases are tied to the store account that made them, so make sure you are signed in to the same Apple Account or Google account.
How do I cancel Pro?
Subscriptions are managed by the store, not by us. On iOS: Settings › your name › Subscriptions. On Android: Play Store › Profile › Payments and subscriptions. Cancel at least 24 hours before the period ends.
My scores are not on the leaderboard
Leaderboards need you to be signed in to Game Center on iOS or Google Play Games on Android. Scores are also not submitted from devices that appear to be rooted, jailbroken or emulated.
I want my data deleted
Settings › Delete Account & Data removes everything immediately. If you have already uninstalled, see the deletion page.
Reporting a bug
Helpful things to include: your device model, the OS version, the app version (shown at the bottom of Settings), what you were doing, and whether it happens every time. A screenshot or screen recording is worth a lot.